Shipping policy
Shipping Policy – Kenvori
Last Updated: June 2026
Kenvori is an online store specialized in technology products. Our goal is to provide a secure, transparent, and reliable shopping experience for customers worldwide.
Shipping Coverage
We offer international shipping to most countries where our logistics providers and shipping carriers operate.
Some destinations may be subject to temporary restrictions due to local regulations, customs procedures, or logistical limitations.
Order Processing
Once payment has been confirmed, orders are reviewed and processed within an estimated period of 1 to 3 business days.
During periods of high demand, special launches, promotional campaigns, or major shopping events, processing times may be slightly extended.
Order Confirmation
After completing a purchase, the customer will receive an order confirmation email containing the details of the order.
Once the order has been shipped, an additional notification with tracking information will be sent when available.
Estimated Delivery Times
Delivery times may vary depending on the destination country, product availability, customs procedures, and the shipping carrier.
Estimated International Delivery Time:
- Between 7 and 20 business days.
These delivery times are estimates only and do not constitute a guaranteed delivery commitment.
Order Tracking
Most orders include tracking information, allowing customers to monitor the status of their shipment.
Tracking systems may require several days to update after the order has been dispatched.
Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Kenvori shall not be responsible for delays, losses, or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.
Customs Duties and Taxes
International orders may be subject to customs inspections, import duties, taxes, government fees, or other charges imposed by the destination country's authorities.
Any such costs shall be the sole responsibility of the customer.
Extraordinary Delays
External factors such as weather conditions, customs procedures, logistics disruptions, strikes, government restrictions, or force majeure events may cause delays beyond Kenvori's control.
In such situations, we will make reasonable efforts to keep customers informed and assist with shipment tracking.
Lost or Undelivered Orders
If an order has not been received within a reasonable period after the estimated delivery time, the customer may contact our support team to initiate an investigation with the shipping carrier.
Each case will be evaluated individually to determine the most appropriate solution.
Contact Information
Kenvori
Email: miguelangelmelobeltran@gmail.com
Location: Ibagué, Tolima, Colombia
Acceptance
By making a purchase from Kenvori, the customer acknowledges that they have read, understood, and accepted this Shipping Policy.